VISION & VALUES

Our Values:

• Integrity
  • Tells the truth and is honest and forthcoming in all business transactions
  • Lives up to commitments by delivering on any promises he or she makes
  • Takes personal responsibility for his or her own actions
  • Does the right thing, even when difficult or inconvenient
• Relationships
  • Works hard to build mutually beneficial, lasting relationships with customers, teammates and partners
  • Build trust and respect by giving responsive and consistent service
  • “We are in the relationship business, we just happen to sell machines and engines.” – Ed Rapp, Caterpillar Group President
• Teamwork
  • Knows how his or her role contributes to Company Vision, Values and Goals
  • Is responsible to carry out his or her role as a team member
  • Is willing to sacrifice personal gain for the team’s best interest
  • Shares ideas and solutions among all divisions, departments and locations
• Respect
  • Respects other people’s opinions, and respects their property
  • Seeks, accepts and gives feedback in a positive manner
  • Treats people fairly, with dignity, and in a way he or she would like to be treated
  • Speaks positively about other people, departments and division
• Quality
  • Takes pride in performance, doing it right the first time
  • Uses all available resources to deliver creative solutions
  • Maintains a professional appearance in self and work area
  • Meets or exceeds customers’ expectations
• Safety
  • Displays enthusiastic responsiveness to customers, co-workers, and partners
  • Is committed to responding quickly because our customers can’t afford to wait
  • Has a “can do” attitude in delivering what is promised
  • Anticipates customer, co-worker, partner and Company needs