Table of Contents
Cat Customer Value Agreement Maintenance Plan
Next-Day Parts. Two-Day Repairs. Real Accountability.
When your machine is down, “we’ll get to it” isn’t good enough. A CVA gives downtime a deadline.
You’ve got crews waiting, schedules sliding and work that still has to get done. You don’t want vague answers — you want parts, service and a clear plan to get moving again.
That’s where a Cat® Customer Value Agreement (CVA) from Quinn gives you a clear advantage. Every CVA includes our Services Commitment: next-day delivery for maintenance, wear and repair parts. If your CVA includes full dealer labor, that commitment gets even stronger with two-day turnaround on common repairs. And if we don’t deliver on these promises, we pay — up to $1,000 in Cat Credits.
Why not stop problems from getting that far?
Services Commitment matters when something goes wrong. But the real value of a CVA starts long before that.
With a plan in place, you don’t have to manage every service interval, parts order, inspection, fluid sample, warranty question or repair need yourself. We take care of it, so you can focus on running your equipment and your business.
That means less time handling maintenance and more confidence knowing your machine will run reliably between service intervals. If something does go wrong, you know exactly who to call and what commitment is backing you up.
“No, thanks. I’ve got it covered.”
A lot of Quinn customers have good people who manage oil changes, filter swaps and everyday maintenance well. But it takes more than basic PM to keep today’s machines in peak operating condition. Some of the most important work is easy to miss, especially when your team is busy or stretched thin.
Are you confident they’re:
- Pulling fluid samples at the right intervals?
- Inspecting belt and chain tensions?
- Testing hydraulic pressures?
- Keeping up with every service item in the Operation and Maintenance Manual?
- Capable of handling major service interval work like valve train adjustments?
Miss those details, and small problems can turn into poor performance, downtime and repair costs you could have avoided. With a CVA, the right work gets done at the right time. And it doesn’t mean replacing your technicians. It just means they don’t have to carry every service responsibility alone.
What’s really in it for you?
Whether you operate one Cat machine or run a growing business, a CVA gives you less to worry about and more support when it counts.
| Your situation | How you benefit from a CVA and the Services Commitment |
| I run a small business with just a few machines. | You shouldn’t have to wait behind bigger operations when it’s time for service. With a CVA, you get the same back-to-work commitment as companies ten times your size. |
| I don’t have backup machines to rely on. | You can’t afford surprise downtime. A CVA helps keep maintenance on schedule, catch small problems early and get repairs moving fast when something does go wrong. |
| My fleet and business are growing. | More machines mean more service intervals, parts orders, inspections and records. A CVA takes those details off your plate, so they don’t eat into the time it takes to run your business. |
| I have a hard time finding or keeping technicians. | You don’t have to hire every skill in-house. With a CVA, we take care of service work that requires Cat-specific tools, training and experience — freeing up your team for day-to-day jobs. |
| I mostly run other equipment brands. | You don’t have to ask your techs to learn new machines, PM intervals or software. With a CVA, we handle maintenance and repairs on Cat machines so you know they’re done right. |
Add support where you need it most
You may want us to handle everything. You may only need help with the steps that slow your team down. A CVA lets you choose how much support you need:
| Parts only | You handle maintenance, and we deliver the right parts to you on time for each service interval. |
| Full labor | We take on maintenance and repair work, including inspections, fluid sampling and digital records. |
| Custom | We tailor a plan around your equipment, hours, workload and budget. |
Talk to us about building a plan that keeps your equipment working, your costs predictable and your team focused on the work that matters.
